Cloud contact centers ... A real innovation!
A large, comprehensive, and accessible enterprise solution!




  • 12 languages, 40 countries, hundreds of skill-set and call flows, advanced overflow behavior ...
  • Functions supervisors agents and management
  • Inbound Outbound Blend Calls
  • Benefits Cloud SimplicITI
Cloud contact centers ... A real innovation!

In the past, contact centers were too expensive and complex, they were reserved for large companies.
Businesses need it all, whether it's for customer service, technical support, product sales information, and so on. The cloud-based solution allows you to have a business-class call center
SimplicITI's benefits

  • SimplicITI is a telecom operator and therefore very well aware of the quality of the voice
  • State-of-the-art high-performance telecom solutions
  • HD voice quality and QOS control.
  • Network Engineer
  • Experiences in various environments
  • SIP trunking optimization around the world
  • Cell twinning
  • Cost savings thanks to the softphone
Benefits of a cloud-based call center
  • A fraction of the costs of a traditional on-site contact center
  • Unmatched implementation speed
  • Functionality of major enterprise contact centers
  • Multi-languages (12 languages)
  • Implementation in 200 countries with local numbers in 40 countries
Agent functions
  • Log IN
  • Agent Skills
  • Proficiency level
  • Agent statistics and level of performance
  • Call Recording
  • Teleworking
  • Control of the status of the agent
  • Presence
  • Chat
Functions supervisors agents and management
  • Report Generator
  • Real-time analysis and decisions
  • Statistics
  • Average call duration
  • Call number per agent
  • Origin of Appeal
  • Waiting time
  • Response time
 
  • Viewing queues
  • Viewing incoming calls
  • Queues with Music on Hold
  • Call Routing
  • Routing on remote sites
  • Call Prioritization
  • Whisper, listening, bursting
  • Call Recording Around the World
Step by step, we can help !